Keith MacDonald

03 337 6543 0274 964 799
Licensed Agent REAA 2008
03 337 6543 0274 964 799

Consumer advice


Information for Sellers, Potential Sellers and Buyers, Potential Buyers

 

Harcourts Group Ltd and its franchises are all licensed under the Real Estate Agents Act 2008 and therefore our agents, branch managers and salespersons are bound by the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 required by section 14 of the Real Estate Agents Act. The rules should be read in conjunction with the Act and regulations.

As required under the rules, Harcourts has an in-house Complaints and Disputes Resolution Procedure (See Below).   

Please note: you may access the Real Estate Authority’s complaints process without first using Harcourts' in-house procedures; and any use of our in-house procedures does not preclude you from making a complaint to the Authority.

Information for Sellers and Potential Sellers

If you are considering listing a residential property you should ensure you have been given a copy of the New Zealand Residential Agency Agreements Guide prepared by the Real Estate Agents Authority. (Please note: you will need to acknowledge (in writing) receipt of the guide before you sign a Harcourts agency agreement.)

Information for Residential Property Sellers/Buyers

If you are considering either selling or buying a residential property you should ensure you have been given a copy of the New Zealand Residential Property Sale and Purchase Agreements Guide prepared by the Real Estate Agents Authority. (Please note: You will need to acknowledge (in writing) that you have received the guide before you sign a Harcourts sale and purchase agreement.)

Harcourts Complaints and Disputes Resolution Procedure

Harcourts is committed to handling any complaints or disputes that do arise professionally, fairly and expeditiously.

Our standard in-house procedure is outlined below:

1. Any client or customer who wishes to make a complaint will be referred to the manager of the relevant office.

2. If the complainant is not satisfied with the response received from the manager they can make a written complaint to Harcourts Group Ltd (the franchisor), preferably using the Harcourts Complaint Form. (See Contact details for Harcourts Group Ltd Below)

3. Harcourts Group Ltd will acknowledge receipt of the complaint and commence a review, which if deemed necessary may involve discussion with all relevant parties.

4. Harcourts Group Ltd will respond to the complainant upon completion of its review of the complaint.

5. If the complainant is dissatisfied with the outcome Harcourts will suggest a further course of action.

What people are saying

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I found Keith excellent to deal with, he has kept in contact throughout and explained the processes well. I found him very professional in regards to a multiple-offer situation and felt he treated both the seller and myself very fairly. Read more

Mark - Christchurch


I found Keith excellent to deal with, he has kept in contact throughout and explained the processes well. I found him very professional in regards to a multiple-offer situation and felt he treated both the seller and myself very fairly. Read more

Mark - Christchurch


Keith MacDonald was wonderful, kept us informed and was able to deliver a quick sale with a great sale price. We did the sale from Melbourne, so all correspondence was done by phone or email. Our experience from our first point of contact has been wonderful.

John and Cheryl, live in Australia, sold a property in Cashmere


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